Mrs. Clavel has been appointed as Head of A320 Family Programme Support within Airbus Customer Services, effective 1st April 2025. In this role, with her team, she monitors and supports the largest commercial aviation in-service fleet ever with a high diversity of operations and configurations to ensure safe and efficient operation all around the world.

She brings a strong engineering and customer-focused background, with over 22 years of experience at Airbus, spanning Customer Services, Programmes, and Engineering.

Prior to her current role, from March 2022 to March 2025, she served as Vice President of In-Service Engineering Systems. In this capacity, she led a global team of over 400 employees, providing support across Hydro-mechanical systems, Avionics, Propulsion, Cabin & Cargo, and Airline Engineering activities. Her team played a pivotal role in resolving in-service issues and delivering engineering services through FHS-C and FTM contracts. They also contributed to future product developments by leveraging their strong customer intimacy and cross-functional collaboration.

Earlier in her career, Mrs. Clavel held several leadership roles within the A320 Family Chief Engineering teams, where she was actively involved in the development phase of the A320neo. During this time, she contributed to key engineering milestones and cross-programme coordination efforts, helping bring this new-generation aircraft to market with enhanced efficiency and performance.

Mrs. Clavel holds an Engineering Master’s degree from ENAC (École Nationale de l'Aviation Civile), with a major in electronics and signal processing. She also completed the first year of an MBA at the Open University Business School (OUBS) in the United Kingdom, with a focus on senior management.

Outside of her professional commitments, she is married and the mother of a 15-year-old boy. She enjoys reading, hiking, and scuba diving.

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

• Responsible for the fleet efficiency of the A320 Family, with specific focus on fuel, hydraulic and landing gear systems.

• Previously in-service engineering specialist and product leader for several different systems across the entire Airbus fleet.

• Background:

  • Aerodynamics, system engineering, product safety.

  • Hydro-mechanical systems, powerplant systems.

• Interests:

  • “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward...”

  • Skiing.

  • Tennis.

• Responsible for the fleet efficiency of the A320 Family, with specific focus on fuel, hydraulic and landing gear systems.

• Previously in-service engineering specialist and product leader for several different systems across the entire Airbus fleet.

• Background:

  • Aerodynamics, system engineering, product safety.

  • Hydro-mechanical systems, powerplant systems.

• Interests:

  • “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward...”

  • Skiing.

  • Tennis.

Head of Customer Support for Western Europe, since May 2024. 

The team’s mission is to enable the operational success and satisfaction of our customers across the European region, ensuring that the "Voice of the Customer" is at the heart of Airbus’s decisions.

Overall, 25 years of experience at Airbus on both technical and operational roles, encompassing:

• 5 years as Head of Fuel Systems - In Service Engineering, providing technical assistance and proactive fleet monitoring, ensuring the highest standards of Aircraft safety and availability.

• ~20 years in the Propulsion domain, from the Design Office to Procurement Operation, managing Engine and Nacelle Supply Chain & Quality topics, and concluding this phase as Head of Propulsion System Delivery at the Toulouse Delivery Centre.

On a more personal note, I am the proud parent of three children. I am a sports enthusiast who enjoys playing volleyball and running, and I deeply value taking personal time to recharge. 

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

After several years in Airbus Customer Services dedicated to various Digital products, in particular in Technical Data domain & embedded platforms, I moved in 2018 to the management of Fleet Performance data, and created in 2022 a new department dedicated to "In-Service Configuration Management

• Today, Head Of Developments for the A320 Family program support / HO Fleet Efficiency Europe

• 20 years in Customer Services as:

  • Propulsion system group manager: leading the team in charge of all engine and nacelle installed on Airbus Fleet

  • A320neo Programme manager: in charge of setting-up and running Watchtower @EIS

  • Head of fleet efficiency in Asia Pacific: set-up and develop fleet efficiency team in the region

→ 14 years professional experience in Supply Chain Management, logistics and customer services.

Worked in Airbus aftermarket Supplier management since 2021, my main missions are: 

• Ensure aftermarket suppliers compliance with Airbus requirements

• Monitor aftermarket suppliers performances On time / On Quality/ On Cost

• Recover and develop aftermarket suppliers performances and ensure sustainability

• Anticipate and mitigation industrial risks

→ Responsible as Single Aisle Programme Manager for Material Management in Satair.

• Link towards Customer Services Programme as well as Programme and Engineering organisation
• For instance, supporting the aircraft change process being the voice of after sales material management
• Working in Customer Services since 15 years with supply chain and operations experience within Satair
• Studied Business Management via Airbus and did a part-time MBA with Aviation Management specialization

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

Today in Quality Customer Services as a manager leading an international team of Quality Front Office personnel. Voice of the customer into the production and ensure feedback to customers on in-service reported findings which are related to the quality of the delivered product

• Airbus Quality since 6 years working with Customer acceptance quality managers and Customer Services Quality
• Moved to leading Aircraft Deliveries on A320 Family and A350 working with customers from all over the world to ensure on time and on quality delivery.
• Changed to Manufacturing Engineering looking after Aircraft configuration and modifications, firstly on the A320F and later on A380 programme before supporting flight test
• Started career as in 1994 as an apprentice and later Airbus mechanic in United Kingdom manufacturing sub-assemblies for the A340/A330 aircraft

Ho Quality A320 Family Customer Management, leading

• The A320 Family Customer Information Session, 
• The A320 Family Global Feedback Loop,
• The investigations on A320 Family Manufacturing Quality Issues from In-Service.

Previously in A320 Family Chief Engineering, 

• Leading the MAP Systems, Powerplant & Cabin System in Hamburg
• Being Ho Engineering Testing & Simulation to manage and execute the complete V&V of new A320F Modifications in Toulouse
• Developing, bringing to flight and certifying the complete A320neo Family in Madrid and Toulouse

And started my career already working for Airbus in the Simulation department and already on the A320 ironbird.

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Current :     Airbus Customer Services/Maintenance & Retrofit Engineering
              Parking & Storage/ Return to Service Leader/Expert

 2019 - 2022 : -P&S Specialist/A320 MPD Specialist
                              -Maintenance Planning Engineer/Customer Manager  
 
 2017 - 2019 : AC Transitions (Phase In-Phase Out)- Airlines (A320,B737,E190)                        
               -Technical Consultant/Advisor (ADs,SBs,OCCM,HT,A to K preparation)
    -Physical Inspector/Pre-buy Inspector

 2016 - 2017 : Airbus Customer Services/ Maintenance and Engineering
   -P&S Specialist
                              -Customer Manager

 2014 - 2016 : AC Transitions (Phase In-Phase Out)- Airlines/Lessors (A320)                          
    -Technical Consultant/Advisor (ADs,SBs,OCCM,HT,A to K preparation)
   -Physical Inspector

 2013 - 2014: General Aviation CAMO Engineer

 2008 - 2012 : Wind Jet SPA- Airline  (A320)        
      -Airline CAMO Engineer (Structure and Systems,Power Plant)
     -Technical Representative for Base Maintenance Events (up to 12 YE Check)  

"Today leads A320 Family fleet operations

20 years in Programme / Customer Services, leading trans-national and worldwide teams on Technical Data, Digital solutions fields and Programs

Manufacturing background: Manufacturing Resources Planning (MRP) team leader"

Today in A320 Family Customer Support Program as Program manager responsible for avionics topics

Previously in NAVBLUE (Airbus ProSky), subsidiary providing Flight Operations and Air Traffic Management Services, in charge of the implementation of Airspace projects.

I started my career in Airbus design office, working on ATA 34 topics.

After several years in Airbus Customer Services dedicated to various Digital products, in particular in Technical Data domain & embedded platforms, I moved in 2018 to the management of Fleet Performance data, and created in 2022 a new department dedicated to "In-Service Configuration Management

→ Responsible as Single Aisle Programme Manager for Material Management in Satair.

• Link towards Customer Services Programme as well as Programme and Engineering organisation
• For instance, supporting the aircraft change process being the voice of after sales material management
• Working in Customer Services since 15 years with supply chain and operations experience within Satair
• Studied Business Management via Airbus and did a part-time MBA with Aviation Management specialization

25+ years of Airbus engineering excellence, transitioning from deep technical design into strategic In-Service Solutions and Customer Support leadership:

• Today: A320 Family Customer Support Program Manager: responsible for maximizing fleet efficiency with a focus on Fuel, Hydraulics, and Landing Gear systems (joined 2026).

• Strategic 17 years experience in Chief Engineering: a decade as A320 In-Service Solutions Manager steering complex projets portfolio, and 7 years as A400M Systems Engineering Changes Manager.

• Technical Roots: Began career in 2000, contributing 7 years to A380 and A400M hydraulic systems architecture development and performances optimization.

• Academic Foundation: Engineering diploma specialized in Fluid Dynamics and Computational Fluid Dynamics (CFD)

Today in Quality Customer Services as a manager leading an international team of Quality Front Office personnel. Voice of the customer into the production and ensure feedback to customers on in-service reported findings which are related to the quality of the delivered product

• Airbus Quality since 6 years working with Customer acceptance quality managers and Customer Services Quality
• Moved to leading Aircraft Deliveries on A320 Family and A350 working with customers from all over the world to ensure on time and on quality delivery.
• Changed to Manufacturing Engineering looking after Aircraft configuration and modifications, firstly on the A320F and later on A380 programme before supporting flight test
• Started career as in 1994 as an apprentice and later Airbus mechanic in United Kingdom manufacturing sub-assemblies for the A340/A330 aircraft

Ho Quality A320 Family Customer Management, leading

• The A320 Family Customer Information Session, 
• The A320 Family Global Feedback Loop,
• The investigations on A320 Family Manufacturing Quality Issues from In-Service.

Previously in A320 Family Chief Engineering, 

• Leading the MAP Systems, Powerplant & Cabin System in Hamburg
• Being Ho Engineering Testing & Simulation to manage and execute the complete V&V of new A320F Modifications in Toulouse
• Developing, bringing to flight and certifying the complete A320neo Family in Madrid and Toulouse

And started my career already working for Airbus in the Simulation department and already on the A320 ironbird.

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Current :     Airbus Customer Services/Maintenance & Retrofit Engineering
              Parking & Storage/ Return to Service Leader/Expert

 2019 - 2022 : -P&S Specialist/A320 MPD Specialist
                              -Maintenance Planning Engineer/Customer Manager  
 
 2017 - 2019 : AC Transitions (Phase In-Phase Out)- Airlines (A320,B737,E190)                        
               -Technical Consultant/Advisor (ADs,SBs,OCCM,HT,A to K preparation)
    -Physical Inspector/Pre-buy Inspector

 2016 - 2017 : Airbus Customer Services/ Maintenance and Engineering
   -P&S Specialist
                              -Customer Manager

 2014 - 2016 : AC Transitions (Phase In-Phase Out)- Airlines/Lessors (A320)                          
    -Technical Consultant/Advisor (ADs,SBs,OCCM,HT,A to K preparation)
   -Physical Inspector

 2013 - 2014: General Aviation CAMO Engineer

 2008 - 2012 : Wind Jet SPA- Airline  (A320)        
      -Airline CAMO Engineer (Structure and Systems,Power Plant)
     -Technical Representative for Base Maintenance Events (up to 12 YE Check)  

"Today leads A320 Family fleet operations

20 years in Programme / Customer Services, leading trans-national and worldwide teams on Technical Data, Digital solutions fields and Programs

Manufacturing background: Manufacturing Resources Planning (MRP) team leader"

After several years in Airbus Customer Services dedicated to various Digital products, in particular in Technical Data domain & embedded platforms, I moved in 2018 to the management of Fleet Performance data, and created in 2022 a new department dedicated to "In-Service Configuration Management

Today in A320 Family Customer Support Program as Program manager responsible for avionics topics

Previously in NAVBLUE (Airbus ProSky), subsidiary providing Flight Operations and Air Traffic Management Services, in charge of the implementation of Airspace projects.

I started my career in Airbus design office, working on ATA 34 topics.

→ Responsible as Single Aisle Programme Manager for Material Management in Satair.

• Link towards Customer Services Programme as well as Programme and Engineering organisation
• For instance, supporting the aircraft change process being the voice of after sales material management
• Working in Customer Services since 15 years with supply chain and operations experience within Satair
• Studied Business Management via Airbus and did a part-time MBA with Aviation Management specialization

25+ years of Airbus engineering excellence, transitioning from deep technical design into strategic In-Service Solutions and Customer Support leadership:

• Today: A320 Family Customer Support Program Manager: responsible for maximizing fleet efficiency with a focus on Fuel, Hydraulics, and Landing Gear systems (joined 2026).

• Strategic 17 years experience in Chief Engineering: a decade as A320 In-Service Solutions Manager steering complex projets portfolio, and 7 years as A400M Systems Engineering Changes Manager.

• Technical Roots: Began career in 2000, contributing 7 years to A380 and A400M hydraulic systems architecture development and performances optimization.

• Academic Foundation: Engineering diploma specialized in Fluid Dynamics and Computational Fluid Dynamics (CFD)

Today in Quality Customer Services as a manager leading an international team of Quality Front Office personnel. Voice of the customer into the production and ensure feedback to customers on in-service reported findings which are related to the quality of the delivered product

• Airbus Quality since 6 years working with Customer acceptance quality managers and Customer Services Quality
• Moved to leading Aircraft Deliveries on A320 Family and A350 working with customers from all over the world to ensure on time and on quality delivery.
• Changed to Manufacturing Engineering looking after Aircraft configuration and modifications, firstly on the A320F and later on A380 programme before supporting flight test
• Started career as in 1994 as an apprentice and later Airbus mechanic in United Kingdom manufacturing sub-assemblies for the A340/A330 aircraft

Ho Quality A320 Family Customer Management, leading

• The A320 Family Customer Information Session, 
• The A320 Family Global Feedback Loop,
• The investigations on A320 Family Manufacturing Quality Issues from In-Service.

Previously in A320 Family Chief Engineering, 

• Leading the MAP Systems, Powerplant & Cabin System in Hamburg
• Being Ho Engineering Testing & Simulation to manage and execute the complete V&V of new A320F Modifications in Toulouse
• Developing, bringing to flight and certifying the complete A320neo Family in Madrid and Toulouse

And started my career already working for Airbus in the Simulation department and already on the A320 ironbird.

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

• Responsible for the fleet efficiency of the A320 Family, with specific focus on fuel, hydraulic and landing gear systems.

• Previously in-service engineering specialist and product leader for several different systems across the entire Airbus fleet.

• Background:

  • Aerodynamics, system engineering, product safety.

  • Hydro-mechanical systems, powerplant systems.

• Interests:

  • “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward...”

  • Skiing.

  • Tennis.

• Today, Head Of Developments for the A320 Family program support / HO Fleet Efficiency Europe

• 20 years in Customer Services as:

  • Propulsion system group manager: leading the team in charge of all engine and nacelle installed on Airbus Fleet

  • A320neo Programme manager: in charge of setting-up and running Watchtower @EIS

  • Head of fleet efficiency in Asia Pacific: set-up and develop fleet efficiency team in the region

Today in A320 Family Customer Support Program as Program manager responsible for avionics topics

Previously in NAVBLUE (Airbus ProSky), subsidiary providing Flight Operations and Air Traffic Management Services, in charge of the implementation of Airspace projects.

I started my career in Airbus design office, working on ATA 34 topics.

"Today leads A320 Family fleet operations

20 years in Programme / Customer Services, leading trans-national and worldwide teams on Technical Data, Digital solutions fields and Programs

Manufacturing background: Manufacturing Resources Planning (MRP) team leader"

Meddy Seguin serves as Senior Director within the A320 Family Chief Engineering Team, where he plays a pivotal role as the Voice of Customers and also in charge of the A320 Family flight test aircraft. In this capacity, he acts as the primary liaison, representing customer needs within the A320 Family Chief Engineering Team and, conversely, articulating the Chief Engineer's vision to Customer Services.

Prior to assuming this role in 2021, Meddy led the Airbus Flight Hour Services (FHS) Supply Chain department, overseeing Supplier Management and Part 145 Repair Management. His extensive 20+ year career at Airbus began in 2001 in Landing Gear & Braking Systems engineering. He later led the Technical Support Engineering team for ATA32 Landing Gear Systems across all Airbus programs and contributed as an investigator for the BEA in accident support. He also headed the Supplier Support team for system suppliers, with additional responsibilities for A380 Boost Maturity suppliers.

Meddy holds an M.S. in Mechanical Engineering from INSA and an MBA in Finance.

Joined Airbus in 2006
Customer Support Engineering till 2018
Product leader for Air conditioning, Bleed and Inerting system for A330, 340 and A380 programmes
HO Cabin electronics and seats team
Customer Support Program for A320 Family since 2018
Focused on Air conditioning and engine bleed systems, cabin items and pax connectivity
Focal point for Cabin Air Quality topics for A320 Family (FRESH project coordinator)

Joined Airbus in 2002.
Today A320 Family Customer Support Program manager responsible for the Structure topics
20 years experience as avionics sytem Design office specialist, Air system Customer support Engineer, Fleet performance Manager and Economics Manager. 

Now working as an In-service engineer for Air Systems (ATA21, 30, 36, 47) on all programs, I joined Airbus 3 years ago.

Previously worked 15 years in Liebherr Aerospace as Technical support specialist on Air systems, providing in-service engineering support to airlines and OEMs, workshops, and leading health monitoring projects.

Started my career in Customer Support Management leading Integrated Logistic Support studies to dimension the maintenance program from design to end of life on several aircraft & helicopter components.

→ Expertise details - 15 years within AIRBUS

• Airbus Customer Support (6 years)

  • Customer Support In Service Engineering / Flight Control System specialist / since 2025

    • ATA 27 Engineering and Troubleshooting

    • On-Site Assistance

    • Participation to multiple customer facing events: FRMs, pre-EIS, Expert Forum

• Engineering Support / Electrical Power Generation & Distribution System specialist / 2020-2025

  • ATA 24 Engineering and Troubleshooting

  • Technical referent

  • Safety Representative

  • Participation to multiple customer facing events: FRMs, pre-EIS, Expert Forum

• Airbus Design Office (5 years)

  • Electrical Power In Service representation / 2015-2020

    • ATA24 support for the in-service event and for the Airbus FAL/Delivery

    • Continuing Airworthiness Analysis

    • Annex13 Investigation focal point

• Airbus Avionics (4 years)

  • CMS-ACD A350 Integration Team Leader / 2011-2015

    • Software Integration and Validation

    • Coordination and Project management of the V&V activities

System In-Service Engineer based in Toulouse

Now working as In-Service Engineer for ADIRS and SNS Systems (ATA 34-1X and ATA 34-2X) 

8 years of experience in engineering across multiple Airbus programs (A400M and Airbus Commercial)

Joined AIRBUS and AIRBUS In-Service Engineering Team in 2024 dealing mainly with

Air Data and Inertial Reference Systems

Stand-by Navigation Systems

Previously In-Service Engineer for ATA 28 Fuel System

Background in Manufacturing Engineering in Airbus Military Program A400M (Seville)

25+ years of Airbus engineering excellence, transitioning from deep technical design into strategic In-Service Solutions and Customer Support leadership:

• Today: A320 Family Customer Support Program Manager: responsible for maximizing fleet efficiency with a focus on Fuel, Hydraulics, and Landing Gear systems (joined 2026).

• Strategic 17 years experience in Chief Engineering: a decade as A320 In-Service Solutions Manager steering complex projets portfolio, and 7 years as A400M Systems Engineering Changes Manager.

• Technical Roots: Began career in 2000, contributing 7 years to A380 and A400M hydraulic systems architecture development and performances optimization.

• Academic Foundation: Engineering diploma specialized in Fluid Dynamics and Computational Fluid Dynamics (CFD)

• Today : 

Customer Support Engineer for Abnormal Event and Multi-ATA since March 2023. The mission of the abnormal event team is to deliver a complete and coherent solution covering overall aircraft and ensure coordination with Customer Care Center for events outside of standard operation.

• Previously:

  • @Safran Ventilation System - Customer support : Time To Get a Fixe (TTGF) process manager & customer technical Support for 3 years

  • @Safran Aircraft Engine - Customer support : Manager - Leading Indicator & Maturity Improvement Leader – LEAP programs for 3 years

  • @Safran Aircraft Engine, started my career in 2013 as Engine Certification Test Engineer for LEAP programs 

Role: Customer Support Engineer

Team: Fuselage Structure Engineering

Location: Toulouse, France

Years in Position: 3.5 years

Years with AIRBUS: 3.5 years

Previous Roles : 

Iberia MRO: 

Heavy Maintenance Engineer (1 year)

S4A (EASA Part 21-J DOA):

Certification Engineer (1 year)

Safran Group:

Stress Engineer (4 years)

Role: Customer Support Engineer

Team: Wings, HTP&VTP and Pylon Structure Engineer

Location: Toulouse, France

Years in Position: 4 years

Years with AIRBUS: 4 years

Previous Roles : 

More than 5 years of airline/MRO ( Aerolíneas Argentinas / Iberia ) experience  in Structure Engineering department , providing support to Line and Heavy maintenance.

• Today, Head Of Developments for the A320 Family program support / HO Fleet Efficiency Europe

• 20 years in Customer Services as:

  • Propulsion system group manager: leading the team in charge of all engine and nacelle installed on Airbus Fleet

  • A320neo Programme manager: in charge of setting-up and running Watchtower @EIS

  • Head of fleet efficiency in Asia Pacific: set-up and develop fleet efficiency team in the region

"Today leads A320 Family fleet operations

20 years in Programme / Customer Services, leading trans-national and worldwide teams on Technical Data, Digital solutions fields and Programs

Manufacturing background: Manufacturing Resources Planning (MRP) team leader"

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

Joined Airbus in 2006
Customer Support Engineering till 2018
Product leader for Air conditioning, Bleed and Inerting system for A330, 340 and A380 programmes
HO Cabin electronics and seats team
Customer Support Program for A320 Family since 2018
Focused on Air conditioning and engine bleed systems, cabin items and pax connectivity
Focal point for Cabin Air Quality topics for A320 Family (FRESH project coordinator)

Now working as an In-service engineer for Air Systems (ATA21, 30, 36, 47) on all programs, I joined Airbus 3 years ago.

Previously worked 15 years in Liebherr Aerospace as Technical support specialist on Air systems, providing in-service engineering support to airlines and OEMs, workshops, and leading health monitoring projects.

Started my career in Customer Support Management leading Integrated Logistic Support studies to dimension the maintenance program from design to end of life on several aircraft & helicopter components.

Joined Airbus in 2002.
Today A320 Family Customer Support Program manager responsible for the Structure topics
20 years experience as avionics sytem Design office specialist, Air system Customer support Engineer, Fleet performance Manager and Economics Manager. 

System In-Service Engineer based in Toulouse

Now working as In-Service Engineer for ADIRS and SNS Systems (ATA 34-1X and ATA 34-2X) 

8 years of experience in engineering across multiple Airbus programs (A400M and Airbus Commercial)

Joined AIRBUS and AIRBUS In-Service Engineering Team in 2024 dealing mainly with

Air Data and Inertial Reference Systems

Stand-by Navigation Systems

Previously In-Service Engineer for ATA 28 Fuel System

Background in Manufacturing Engineering in Airbus Military Program A400M (Seville)

25+ years of Airbus engineering excellence, transitioning from deep technical design into strategic In-Service Solutions and Customer Support leadership:

• Today: A320 Family Customer Support Program Manager: responsible for maximizing fleet efficiency with a focus on Fuel, Hydraulics, and Landing Gear systems (joined 2026).

• Strategic 17 years experience in Chief Engineering: a decade as A320 In-Service Solutions Manager steering complex projets portfolio, and 7 years as A400M Systems Engineering Changes Manager.

• Technical Roots: Began career in 2000, contributing 7 years to A380 and A400M hydraulic systems architecture development and performances optimization.

• Academic Foundation: Engineering diploma specialized in Fluid Dynamics and Computational Fluid Dynamics (CFD)

Role: Customer Support Engineer

Team: Fuselage Structure Engineering

Location: Toulouse, France

Years in Position: 3.5 years

Years with AIRBUS: 3.5 years

Previous Roles : 

Iberia MRO: 

Heavy Maintenance Engineer (1 year)

S4A (EASA Part 21-J DOA):

Certification Engineer (1 year)

Safran Group:

Stress Engineer (4 years)

Role: Customer Support Engineer

Team: Wings, HTP&VTP and Pylon Structure Engineer

Location: Toulouse, France

Years in Position: 4 years

Years with AIRBUS: 4 years

Previous Roles : 

More than 5 years of airline/MRO ( Aerolíneas Argentinas / Iberia ) experience  in Structure Engineering department , providing support to Line and Heavy maintenance.

A320 Family Landing Gear Systems Engineer in Customer Support Engineering since March 2018

24 years of experience within AIRBUS environment, with 16 years in Customer Support Engineering:

Quality Support on Final Assembly Line  A330/340 ; A380 and A320 (2002-2010)

Airframe Structure (ATA 51- 57) - Customer Support Engineering (2010-2018)

Landing Gear Systems (ATA 32) - Customer Support Engineering since March 2018

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

Joined Airbus in 2002.
Today A320 Family Customer Support Program manager responsible for the Structure topics
20 years experience as avionics sytem Design office specialist, Air system Customer support Engineer, Fleet performance Manager and Economics Manager. 

→ Expertise details - 15 years within AIRBUS

• Airbus Customer Support (6 years)

  • Customer Support In Service Engineering / Flight Control System specialist / since 2025

    • ATA 27 Engineering and Troubleshooting

    • On-Site Assistance

    • Participation to multiple customer facing events: FRMs, pre-EIS, Expert Forum

• Engineering Support / Electrical Power Generation & Distribution System specialist / 2020-2025

  • ATA 24 Engineering and Troubleshooting

  • Technical referent

  • Safety Representative

  • Participation to multiple customer facing events: FRMs, pre-EIS, Expert Forum

• Airbus Design Office (5 years)

  • Electrical Power In Service representation / 2015-2020

    • ATA24 support for the in-service event and for the Airbus FAL/Delivery

    • Continuing Airworthiness Analysis

    • Annex13 Investigation focal point

• Airbus Avionics (4 years)

  • CMS-ACD A350 Integration Team Leader / 2011-2015

    • Software Integration and Validation

    • Coordination and Project management of the V&V activities

25+ years of Airbus engineering excellence, transitioning from deep technical design into strategic In-Service Solutions and Customer Support leadership:

• Today: A320 Family Customer Support Program Manager: responsible for maximizing fleet efficiency with a focus on Fuel, Hydraulics, and Landing Gear systems (joined 2026).

• Strategic 17 years experience in Chief Engineering: a decade as A320 In-Service Solutions Manager steering complex projets portfolio, and 7 years as A400M Systems Engineering Changes Manager.

• Technical Roots: Began career in 2000, contributing 7 years to A380 and A400M hydraulic systems architecture development and performances optimization.

• Academic Foundation: Engineering diploma specialized in Fluid Dynamics and Computational Fluid Dynamics (CFD)

After several years in Airbus Customer Services dedicated to various Digital products, in particular in Technical Data domain & embedded platforms, I moved in 2018 to the management of Fleet Performance data, and created in 2022 a new department dedicated to "In-Service Configuration Management

Role: Customer Support Engineer

Team: Fuselage Structure Engineering

Location: Toulouse, France

Years in Position: 3.5 years

Years with AIRBUS: 3.5 years

Previous Roles : 

Iberia MRO: 

Heavy Maintenance Engineer (1 year)

S4A (EASA Part 21-J DOA):

Certification Engineer (1 year)

Safran Group:

Stress Engineer (4 years)

Role: Customer Support Engineer

Team: Wings, HTP&VTP and Pylon Structure Engineer

Location: Toulouse, France

Years in Position: 4 years

Years with AIRBUS: 4 years

Previous Roles : 

More than 5 years of airline/MRO ( Aerolíneas Argentinas / Iberia ) experience  in Structure Engineering department , providing support to Line and Heavy maintenance.

A320 Family Landing Gear Systems Engineer in Customer Support Engineering since March 2018

24 years of experience within AIRBUS environment, with 16 years in Customer Support Engineering:

Quality Support on Final Assembly Line  A330/340 ; A380 and A320 (2002-2010)

Airframe Structure (ATA 51- 57) - Customer Support Engineering (2010-2018)

Landing Gear Systems (ATA 32) - Customer Support Engineering since March 2018

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

• Responsible for the fleet efficiency of the A320 Family, with specific focus on fuel, hydraulic and landing gear systems.

• Previously in-service engineering specialist and product leader for several different systems across the entire Airbus fleet.

• Background:

  • Aerodynamics, system engineering, product safety.

  • Hydro-mechanical systems, powerplant systems.

• Interests:

  • “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward...”

  • Skiing.

  • Tennis.

Today in A320 Family Customer Support Program as Fleet Efficiency manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

• Responsible for the fleet efficiency of the A320 Family, with specific focus on fuel, hydraulic and landing gear systems.

• Previously in-service engineering specialist and product leader for several different systems across the entire Airbus fleet.

• Background:

  • Aerodynamics, system engineering, product safety.

  • Hydro-mechanical systems, powerplant systems.

• Interests:

  • “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward...”

  • Skiing.

  • Tennis.

Mrs. Clavel has been appointed as Head of A320 Family Programme Support within Airbus Customer Services, effective 1st April 2025. In this role, with her team, she monitors and supports the largest commercial aviation in-service fleet ever with a high diversity of operations and configurations to ensure safe and efficient operation all around the world.

She brings a strong engineering and customer-focused background, with over 22 years of experience at Airbus, spanning Customer Services, Programmes, and Engineering.

Prior to her current role, from March 2022 to March 2025, she served as Vice President of In-Service Engineering Systems. In this capacity, she led a global team of over 400 employees, providing support across Hydro-mechanical systems, Avionics, Propulsion, Cabin & Cargo, and Airline Engineering activities. Her team played a pivotal role in resolving in-service issues and delivering engineering services through FHS-C and FTM contracts. They also contributed to future product developments by leveraging their strong customer intimacy and cross-functional collaboration.

Earlier in her career, Mrs. Clavel held several leadership roles within the A320 Family Chief Engineering teams, where she was actively involved in the development phase of the A320neo. During this time, she contributed to key engineering milestones and cross-programme coordination efforts, helping bring this new-generation aircraft to market with enhanced efficiency and performance.

Mrs. Clavel holds an Engineering Master’s degree from ENAC (École Nationale de l'Aviation Civile), with a major in electronics and signal processing. She also completed the first year of an MBA at the Open University Business School (OUBS) in the United Kingdom, with a focus on senior management.

Outside of her professional commitments, she is married and the mother of a 15-year-old boy. She enjoys reading, hiking, and scuba diving.